Customer Services
Customer Service Adviser
- answering customers’ questions by phone, email, webchat or face-to-face
- giving quotations and checking product availability
- selling and taking payment
- handling complaints or passing them to a manager
- entering customer information onto a computer database
- tracking orders and giving refunds
- dealing with customers’ queries, purchases and complaints.
Key Skills
- customer service skills
- to be thorough and pay attention to detail
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- patience and the ability to remain calm in stressful situations
- the ability to work well under pressure
- excellent verbal communication skills
- active listening skills
- to be able to use a computer and the main software packages competently
