Customer Services

Customer Service Adviser

• answering customers’ questions by phone, email, webchat or face-to-face
• giving quotations and checking product availability
• selling and taking payment
• handling complaints or passing them to a manager
• entering customer information onto a computer database
• tracking orders and giving refunds
• dealing with customers’ queries, purchases and complaints.

• customer service skills
• to be thorough and pay attention to detail
• the ability to work well with others
• patience and the ability to remain calm in stressful situations
• the ability to work well under pressure
• excellent verbal communication skills
• active listening skills
• to be able to use a computer and the main software packages competently